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Terms and Conditions

Laterallife Booking Conditions 2021/2022

Laterallife

We are The Inspirational Travel Company Limited, a limited company incorporated in England, trading as laterallife (company number 06032680) whose trading address is at 1-5 Offord Street, London N1 1DH and whose registered address is at Ruskin House, 40/41 Museum Street, London WC1A 1LT. We are a specialist tour operator operating out the United Kingdom. We hold an Air Travel Organiser’s Licence (ATOL) number 11128 granted by the Civil Aviation Authority (‘CAA’).

Booking Conditions: application

Your contract with laterallife is subject to these booking conditions. The contract between laterallife and you (the contract) starts once you have paid your deposit, or your full balance if you book a trip less than 3 months before the departure date.

Should any part of the contract be found to be invalid or unenforceable for any reason the rest of it shall be unaffected and remain valid and enforceable.

When you book a trip with laterallife you guarantee your authority to accept, and do accept on behalf of your party, these booking conditions and agree on behalf of everyone travelling in your party to be bound by them. In any booking made for more than one person, the lead name for the booking will be the person who confirms the booking initially. The lead name will be responsible for making all payments due to laterallife in accordance with the contract.

Provision to you of these booking terms and conditions will be treated by laterallife as confirmation that you have read, understood and accepted them.

Law and Jurisdiction

This contract is governed by English Law and the exclusive jurisdiction of the English courts.

Financial Protection

When you buy an ATOL protected flight or flight inclusive trip from laterallife you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against laterallife (or your credit card issuer where applicable). You also agree that
any such claims may be reassigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

When you buy a package holiday that does not include a flight, protection is provided either by our membership of the Travel Vault or any alternative cover which we may provide for you from time to time.

Data Protection

Your privacy is important to laterallife. We are required to collect personal information, such as passport details, in order to plan your trip. We appreciate the sensitive nature of this information and will not share it with third parties, other than as required for booking any arrangements as part of your trip, without your express permission. By entering into a contract with laterallife, you are consenting to us collecting and using your personal information as required to plan your trip and provide you with proper services. Please read our Privacy Policy, which can be found on our website, for full details.

Price & Payment

You will be notified at the time of booking of the price of your holiday. What this price includes, and does not include, will be confirmed to you by laterallife at the time of booking in your deposit invoice.

You will be required at the time of booking to pay laterallife a non-refundable deposit, typically 30% of the quoted holiday price, and the balance of the full holiday price 3 months before departure. Sometimes our suppliers require additional amounts in advance, for example, to secure certain hotels or bookings at very busy periods such as Christmas. In such cases we may require additional payments in advance from you. If we do not receive the balance by the due date we have the right to treat the booking as cancelled by you and you will be liable to pay our cancellation charges.

If you make a late booking, ie less than 3 months before departure, you will need to pay the full balance at the time of booking.

We accept payment by bank transfer and cheque.

If before or during your trip you book any other holiday arrangements that do not form part of your contract with laterallife and which are not included in the price of your holiday, even though we may assist with arranging them, you will be responsible for paying for these. We reserve the right to pass on any charges levied on laterallife from time to time by our suppliers in respect of any other holiday arrangements made by laterallife, by you or by someone on your behalf.

We guarantee that up until 30 days before your departure date the price of your holiday will not be subject to surcharges except for:

variations in transportation costs, including the cost of the fuel
variations in duties, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports
the exchange rates applied to the holiday booking and that within 30 days of your departure date the price of your holiday will not be subject to any surcharges.

Should above price variations result in the cost of your holiday going up:
Laterallife will absorb and you will not be charged for any increase equal to up to 2% on your holiday price (that is, you will only have to pay the increase over and above 2% of the holiday price)
If the holiday price increases by more than 10%, you will have the right to cancel within 14 days without liability

Changes to your trip or persons taking the trip

By you:

If you or any person on the holiday is prevented from travelling, laterallife will agree to that person’s booking being transferred to another person who satisfies all the booking terms, subject to both persons accepting joint and several liability for full payment of the price and laterallife’s charge for confirming the transfer and any additional costs arising from the transfer. laterallife must be given reasonable notice of the transfer request, which is considered to be at least 14 days prior to the outward departure date.

Laterallife will assist you if you wish to make changes to your booked holiday but cannot guarantee that relevant suppliers will agree to your changes. There will be a minimum administration charge of £50 per person in your party affected, and you will also have to pay the costs associated with the change. Please note that the administration charges are payable whether or not laterallife is successful in making the change and that where you wish to transfer a booking the supplier may insist that this is treated as a cancellation and rebooking. For example, many of our suppliers, particularly airlines and safari operators, do not permit laterallife to change names or travel dates and impose full cancellation charges of up to 100%.

By laterallife:

It is unlikely that laterallife will have to change your booking but holiday arrangements are made many months in advance and laterallife is dependent upon a number of essential suppliers. laterallife therefore reserves the right to do so. In some destinations travel schedules or holiday services can be changed, delayed or cancelled because of circumstances outside our control. This can cause you to miss travel connections and impose further costs which laterallife reserves the right to charge to you.

If after departure laterallife is unable to provide a significant proportion of the services it had agreed to provide as part of the contract, you will be notified as soon as possible and laterallife will do its best to make suitable alternative arrangements at no extra cost to you. If laterallife cannot do so or you refuse to accept these for good reasons, laterallife will arrange to fly you back to your UK departure airport (if the arrangements LL agreed to provide included flights) or to transport you to the point LL’s contracted services commenced (if elsewhere than your hotel) as soon as it reasonably can. LL will, if appropriate, also pay you compensation as provided in clause 6 opposite.8.1. Changes by You

Cancellations

By you:

If you wish to cancel your booking or any part of it relating to any person in your party, we shall require your authority in writing.

Our cancellation charges (as set out below) will apply and are calculated by reference to the date on which we receive your authority in writing. We will not refund to you any deposits, administration charges, insurance premiums or any other fees or charges made by laterallife and paid by you relating to your holiday in the event of cancellation by you.
We incur costs from the time you make your booking and you agree that if you cancel your booking you will compensate laterallife for our losses and expenses, as per the table below. Our cancellation charges increase the nearer the cancellation is made to your departure date as we may not be able to resell your holiday without making significant price reductions, or at all.

We strongly recommend that you take out insurance cover for cancellation adequate to cover the value of your holiday. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

Cancellation charges

If you cancel the holiday for any other reason LL will be entitled to retain part of the payment made by you as compensation. The compensation amount will differ according to whether the holiday period is during peak times or off-peak times (to be determined by laterallife) in accordance with the table below:

Off-peak period

Period between notification of cancellation and departure date

Amount of cancellation charge:

More than 90 days

Amount of deposit paid

Less than 90 days

The higher of the deposit paid or the relevant sum as below:

60-90 days: 40% of the holiday price plus amendment charges paid

30-60 days: 60% of the holiday price plus amendment charges paid

0-30 days: 100% of the holiday price plus amendment charges paid

Peak period

Period between notification of cancellation and departure date

Amount of cancellation charge:

More than 90 days

Amount of deposit paid

Less than 90 days

The higher of the deposit paid or the relevant sum as below:

60-90 days: 50% of the holiday price plus amendment charges paid

30-60 days: 75% of the holiday price plus amendment charges paid

0-30 days: 100% of the holiday price plus amendment charges paid

By laterallife:

We reserve the right to cancel your trip for any reason. We shall not cancel less than 8 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance. Unavoidable and extraordinary circumstances mean a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.

If your holiday is cancelled by laterallife, you can either have a refund of all monies paid or accept an alternative trip of comparable standard from laterallife if we offer one and we shall refund any price difference if the alternative is of a lower value.

Liability, limits on liability and compensation

Subject as limited by these booking conditions, insofar as such limitations are permitted by law laterallife accepts responsibility:

for the proper performance of all travel services included in the contract in accordance with regulation 15 of the Package Travel and Linked Travel Arrangement Regulations 2018 (“PTR”), even though laterallife will have engaged independent suppliers to provide certain of these services. For the avoidance of doubt laterallife is not responsible for and has no liability for the acts or omissions of persons who are not acting as its employees or suppliers (such as for excursions or other activities which you do not book through laterallife, since these are contracts by you with the local supplier and not with laterallife).
to provide assistance to you if you are in difficulty during your holiday, in accordance with regulation 18 of the PTR.
for any special requirements you may have which laterallife has accepted, in accordance with the PTR.

laterallife will have no liability to pay compensation to you for any failure to properly perform the contract, where the failure is attributable to you. Examples would be that any member of your party is unable to travel for medical reasons, or fails to take his/her passport with him/her or a passport which meets the requirements of the country(ies) of the holiday (some countries require you to have at least 6 months validity on your passport from the date on which you leave that country), or to get a required visa or health certificate, or to check-in early enough to catch the flight or to turn up in time for an excursion/activity for whatever reason, or mislays or loses holiday documentation, or is reasonably excluded by a supplier because of misconduct or medical reasons, or is not provided with a holiday service because of an error in the information given by you.

laterallife will have no liability to pay compensation to you for any failure to properly perform the holiday contract, where the failure is:

attributable to a third party unconnected with the provision of the holiday services, and which was unforeseeable or unavoidable

due to unusual and unforeseeable circumstances beyond laterallife’s control, the consequences of which could not have been avoided even if all due care had been exercised

due to an event which laterallife, even with all due care, could not foresee or forestall.

Examples of the above circumstances would be war, riot, civil strife, industrial dispute, terrorist activity, actions of governments or other state bodies, unavoidable technical problems with transport, machinery or equipment, power failure, natural or nuclear disaster, pandemics, avalanche, fire, adverse weather conditions or levels of water in rivers, or that any of the above are threatened.

Where laterallife is required to pay you compensation, whether as provided in these booking terms or otherwise, laterallife will pay £40 per person. Laterallife may in appropriate circumstances increase the sum but laterallife’s liability to pay compensation shall be limited in all circumstances to the lesser of:

a maximum of three times the price of the holiday, except as regards any liability in respect of death or injury
for air or sea travel to the extent permissible under relevant international conventions or conditions of carriage.
Copies of relevant international conventions are available on request. Conditions of carriage often prohibit you from changing the schedule, do not allow refunds, allow the carrier to change schedules without prior notice, restrict free luggage and restrict or deny compensation for delays and cancellation.

Complaints

If you have a complaint about your holiday then you should immediately contact laterallife’s representative, even while on holiday, because matters are most easily resolved on the spot where laterallife’s representative can see and understand the exact nature of the problem you have.

It is unreasonable to take no action while you are on holiday, then complain afterwards. If laterallife’s representative cannot sort out your problem before you return home then you should contact laterallife within 28 days of returning home. If you do not complain within that period then this may affect laterallife’s ability to investigate your complaint and may impact on the way that your complaint is dealt with.

You are required to communicate any lack of conformity with the booked holiday which you perceive during the performance of the package, in accordance with regulation 15(3) of the PTR.

Your Responsibility

It is your responsibility to ensure that you and everyone travelling with you have valid passports, appropriate visas and vaccinations. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Some countries require your passport to have two blank pages for a visa stamp. As a result, if you are travelling in more than one country that requires this you will need to have more blank pages – for example, if you visit South Africa and Namibia, both of which require two free pages, and re-enter South Africa to fly home, you would need six blank pages. If you have any doubts about the number of pages required, we advise erring on the side of caution, even if this means applying for a new passport.

You are responsible for ensuring that any existing medical conditions or disabilities which may require assistance are declared to laterallife before you book your holiday or, if newly diagnosed, before your due date of departure so that we can pass these details on to our suppliers in good time. We are not in any circumstances liable if any carrier refuses you or any member of your party as a passenger as a result of any medical condition or disability. Women 28 weeks or more into pregnancy at the time of return travel must have a doctor’s certificate confirming that they are fit to travel (note airlines normally require certification at 32 weeks). We are not liable for any costs, delays or illness resulting from your failure to meet any requirements.

You are responsible for your behaviour and that of your party. We and our suppliers reserve the right to refuse your booking or the right to board or the right to travel and to remove you and/or any member of your party from any transport, accommodation or any part of your holiday if you or any member of your party is drunk or under the influence of drink or drugs; if you are or we reasonably believe that you are in unlawful possession of drugs; or are behaving violently, disruptively, dangerously or irresponsibly or in any manner whatsoever which presents a risk to you or others or is causing a nuisance or annoyance to others. No refund will be given, or compensation paid, and no costs or expenses for which you become liable or which are incurred by you will be made by laterallife or be recoverable by you from laterallife in such circumstances. You may also become the subject of police inquiry or security measures or investigation and liable in the event that any offence is committed to criminal prosecution and penalties whether in the UK or in any other country having jurisdiction in respect of the alleged activity. You must fully cooperate with and follow any safety procedures and instructions given by any organisation which is running the activities which you do while on holiday. It
is possible that such organisations will require you to sign a waiver form in respect of the activity being carried out.

Additional assistance

If you’re in difficulty whilst on holiday and ask laterallife to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.

Insurance

You must be fully insured for your holiday and must make sure that all of the activities which you will be carrying out are covered by such insurance. This insurance must include adequate cancellation insurance to the value of your holiday, emergency evacuation and repatriation costs in respect of all of your activities. Please note that the travel insurance provided by some credit card providers often only offers the minimum coverage and, whoever your insurer, you should always check for any exclusion of activities that you might be undertaking.

Excursions

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by laterallife. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with laterallife. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.