Financial protection

The Inspirational Travel Company Limited (trading as Laterallife)

is a company committed to customer satisfaction and consumer financial protection. Laterallife is a member of Protected Trust Services (PTS) membership number 5760 and is pleased to announce that, at no extra cost to you, and in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018 all passengers booking with Laterallife after 3 December 2021 are covered in the unlikely event of insolvency. If you are on holiday, PTS will provide support to minimise any disruption and ensure that you are able to return home. If you have not yet started your trip, PTS will advise you on how you can make a claim for a refund of the amounts paid to us or in some cases appoint a fulfilment partner to provide the holiday.

Laterallife also holds ATOL membership number T11128.  If your holiday is ATOL protected you will receive an ATOL certificate once you have booked.

Claims

In the unlikely event of insolvency, you should contact PTS. They will explain the situation and discuss your options. Please ensure you retain your booking confirmation and any ATOL certificate as evidence of cover and value.

Policy exclusions: This policy will not cover any monies paid for by Travel Insurance.

PTS Membership Number 5760

PTS Membership Number 5760: How Does PTS Offer Consumer Protection?

PTS offers all member companies a trust account and insurance model which ensures all consumer money is fully protected.

PTS members are fully package travel regulation compliant.

All consumers can check the PTS membership of a company prior to booking. Simply contact PTS directly for peace of mind.

If a consumer has any concerns about the allocation of their monies and the holiday supplied by a PTS member they can contact PTS directly.

PTS is FCA registered to ensure trust and confidence when booking with any PTS member.

www.protectedtrustservices.com/services/consumer-protection

ATOL: www.caa.co.uk/atol-protection

PTS Poster

PTS Consumer Protection Information brochure

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